1. Introduction
Welcome to Funkora! (“we”, “our”, “us”). Protecting your personal and sensitive data is our top priority. This Privacy Policy explains what data we collect, why we collect it, how we use it and your rights under Indian law.
2. Applicability and Compliance
This policy is developed in line with Indian legal requirements:
- IT Act, 2000, including Section 43A (liable for failure to protect sensitive personal data) and Section 72A (penalties for unlawful disclosure)
- IT Rules 2011: Disclosure of types of information collected, purpose, sharing and security measures
- Consumer Protection (E‑Commerce) Rules, 2020: Requirements around grievance redressal, contact info and transparency
- Digital Personal Data Protection Act, 2023 (DPDP Act): Principles of consent, rights of data principals, breach notification and enforcement
3. Data We Collect
- Personal Information: Name, address, email, phone number, transaction history, delivery address, payment confirmations, etc.
- Sensitive Personal Data (only when necessary, and with explicit consent): PAN, Aadhaar, banking/ card details, etc.
- Technical & Usage Data: IP address, device/ browser information, browsing patterns, cookies, analytics, etc.
4. Purpose of Collection & Legal Basis
- Essential Purposes: Account management, order processing, delivery and customer support
- Optional/Analytical Purposes: Marketing, personalisation, product recommendations – with explicit consent when required under DPDP Act
- Processing of sensitive data only with prior consent; users may refuse, though it may limit certain services
5. Disclosure and Sharing
- Shared with service providers (logistics, payment gateways, analytics) under confidentiality and security obligations
- Legal Obligations: May disclose if required by law, regulation or court order
- No sale or rental of personal data
6. Data Retention & Deletion
- Retained only as long as necessary to fulfil the purpose or comply with legal obligations
- Per DPDP draft rules, certain user data (for large platforms) must be deleted after ~3 years, with 48-hour notice to users
- You may request data deletion or updates anytime
7. Security Measures
- We implement reasonable security practices as required under IT Rules 2011: encryption, secure servers, access controls, periodic audits, etc.
- In case of data breach, we will notify affected users and authorities as required
8. Your Rights
Under the DPDP Act:
- Right to access, correct, erase, restrict processing or withdraw consent
- Right to appoint a consent manager and special protections for minors
- You can lodge complaints with us (details below) or with the Data Protection Board of India
9. Grievance Resolution
In compliance with IT Rules, please reach out to us at:
Address:
Funkora India Private Limited
Unit No. 3, Plot No C-8/9, Mahimna Society, Opposite Sharada Niketan Girls Hostel, Karvenagar, Pune – 411052
Email: support@funkora.in
Phone/ Mobile: +91 9769231389
We will acknowledge and resolve grievances within the prescribed timeframe.
10. Children’s Privacy
We do not knowingly collect data from minors under 18 years without parental consent. If discovered, we will delete such data or seek consent, as applicable.
11. Changes to This Policy
We may update this policy from time to time. Updates will be communicated via the website, email or in-app notification.
12. Contact Us
Questions? Reach out to us at support@funkora.in or +91 9769231389.